A quality management system qms is a formalized system that documents processes procedures and responsibilities for achieving quality policies and objectives a qms helps coordinate and direct an organizations activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis. Total quality management is in part a philosophy saying that achieving excellence involves a constant forward effort from all of an organizations employees. Total quality management is a structured effort by employees to continuously improve the quality of their products and services through proper feedbacks and research ensuring superior quality of a product or service is not the responsibility of a single member. These techniques are used to aid in quality management but do not provide a framework for a quality management system the concept of tqm was originated in the early 1980s and became widespread near the end of that decade
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